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The most Frequently asked questions:
Q: Are your products "originals" ?
After seven decades, many improvements in materials and manufacturing
techniques and modifications by a number of manufacturers, almost no
one of the modern classics looks like it did when it was first
presented. There is nothing like an "original", while we are talking
about new furniture. Regardless from whom you might buy it, at whatever
price, it will always be nothing but a copy !
Q: Is there any difference between your products and "originals"?
You won't be able to find any relevant one, even if both
makes are standing side by side. Our products meet the same high
quality standards, than much costlier ones. Of course we do not stamp
metal frames with serial numbers nor do we issue "certificates of
authenticity".
Q:Could you send me a printed catalogue ?
Sorry, we deliberately do not issue any printed material. We can only
keep up our pleasantly low price level by radically saving on marketing
expenses and manpower resources.
Q: What can I do if I am unhappy with my purchase ?
In first place, we are pretty confident of being able to fully satisfy
you ! This is why we promise to take all goods back, whenever it should
happen that a customer really feels unhappy with them. We do not charge
a restocking fee either. Simply give us notice within seven days after
receipt of delivery. Due to the events of September 11th, our freight
forwarders must no longer handle goods that have not been cleared by an
FAA approved clearing agent. Please contact us, so that we can provide
you with contact details. Of course your credit card charge will be
reversed as well.
Q: When do I have to pay for your furniture ?
Your credit card will be charged upon receipt of your order.
Q: Can you send me some leather samples ?
Yes, we will be happy to do that, if you specify the
article it is meant for and the colors you need to see. Again: we are
scrooge in marketing expenses and do not send the whole set, while only
two color samples are needed.
Q:How do you ship your goods ?
Any shipment will be is transported by FedEx air cargo
and our shippers promise a lead time of 8 days form door to door. If an
item has to be custom ordered this can take up to eight weeks.
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